This Privacy Policy takes effect from October, 2025
Please note that when you use AirChat Pro, we may collect the following information:
Communication Information: When you contact our customer service or report an issue, we may collect your contact details, message content, and other relevant data, such as your name or alias, email address, IP address, and any additional information you provide. This is primarily used to respond to and resolve your feedback.Account Information: When you register for this app or modify personal settings, we may collect the data you provide, such as username, email address, phone number, profile picture, etc., and assign you a unique identifier for your account.Payment Information: All paid services in the app are processed through Google Play or the App Store. We only collect transaction data from these platforms and do not collect or store sensitive information such as full payment card numbers.Usage Information: We collect data related to your use of the app, including messages, photos, videos, gifts, and other user data. Additionally, we process your conversations with other users and the content you share during usage. This content may be temporarily stored to prevent violations.
Device Data: Includes device model, operating system version, IP address, unique device identifier, time zone, system language, etc.Usage Data: Includes data related to how you use the app, such as chat duration, interaction frequency, clicked content, and features used.Log Data: When you access the app, we may automatically collect log data, including error reports and crash logs. Such data is collected anonymously.Technical Data: Through third-party SDKs supported by app stores (e.g., Firebase, Tenjin, Kochava, Facebook, Google Play Billing), we automatically collect data at key service points for analysis to optimize the product or enhance user experience. We strongly recommend reviewing the privacy policies and practices of these third-party SDKs. Below are the purposes and privacy policy links for the relevant SDKs:
Social Media Login: If you log in using a third-party account (e.g., Google or Facebook), we may obtain basic account information from that platform (specific permissions depend on the platform’s settings).Payment Service Providers: When you make in-app purchases, we may receive transaction status information from payment service providers.
Information Requiring Your Authorization: With your permission or authorization, we may collect access to your microphone, photo gallery, camera, or location to ensure the best app experience.Information from Partners: If our ads appear on other websites or platforms, our partners may share ad performance data with us.
Under normal circumstances, we promise not to share or disclose your personal information with any third party. However, we may be obligated to assist or cooperate in the following cases:
Legal Requirements: We may disclose your personal information in response to laws, court orders, or government agency requests, or to assist in investigations of suspected illegal activities.Business Transfers: If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.Third-Party Service Providers: We may engage third-party service providers to assist with our services. Below are the third-party services used by this app:
We collect and use your data to ensure smooth, secure service delivery and to continuously improve user experience. Rest assured, your information will not be shared with or used by any third party. Specific use cases include:
We use your data to create and manage your account and provide core functionalities, including:
Account Creation & Login: Using your registration details (e.g., email, phone number) to create an account and enable secure login.Customer Support: Our support team may review your account information to resolve issues or technical problems.Payment Processing: If you use paid services (e.g., purchasing coins for video calls), we use your payment information to process transactions securely.In-App Operations: We may store your chat history and friend list to ensure continuity.
To provide a stable, continuous, and friendly social experience, we may:
Match Recommendations: Recommend users based on your interests, preferences, and usage habits to enhance interaction quality.Profile Display: Show your basic information (e.g., nickname, profile picture, gender) to other users and vice versa to facilitate connections.Optimize Communication: Adjust matching algorithms based on usage data (e.g., chat duration, interaction frequency) to improve recommendations.
To optimize and develop new features, we analyze user data to understand needs. This includes:
User Behavior Analysis: Analyzing habits (e.g., chat duration, match success rate) to enhance user experience.New Feature Testing: Testing features with select users before full rollout.Performance Optimization: Collecting device and network data to ensure app stability.
To ensure user safety, we use data to detect and prevent fraud, harassment, and violations:
Investigating Misconduct: Analyzing chat logs or transaction data in response to reports (e.g., harassment, scams).Detecting Anomalies: Identifying suspicious activity (e.g., fake accounts, spam messages).Enforcing Policies: Taking action against content violating community guidelines.
As a global service, we comply with laws across regions:
Regulatory Requirements: Processing or storing data per local laws.Law Enforcement Cooperation: Providing data if legally required.
We prioritize data security and employ the following measures:
As data controllers, we retain personal information only as long as necessary, considering its nature, sensitivity, and legal requirements.Information submitted for feedback or support is not retained after resolution.Account data is deleted within 30 days of account deletion.Chat logs are auto-deleted post-conversation unless retained for security or violation checks.
Sensitive data is encrypted during storage and transmission.
Only authorized personnel can access personal information.
We collect and store only essential information.
Personal data may be stored on servers globally (e.g., U.S., Europe, Asia).
Absolute security for non-sensitive data (e.g., email, IP) cannot be guaranteed.Sharing personal data with third parties is at your discretion and outside our protection scope.
If you are in the European Economic Area (EEA), under GDPR, you have the right to:
Access: Request a copy of your personal data.Rectification: Correct inaccurate data.Erasure: Request deletion (with exceptions).Restriction: Limit data processing.Portability: Obtain data in a transferable format.Objection: Oppose processing based on legitimate interests.To exercise GDPR rights, contact us via the support email.
If you are a California resident, under CCPA, you have the right to:
Know: Request disclosure of collected personal data categories and purposes.Delete: Request data deletion (exceptions may apply).Opt-Out: We do not sell personal data, but you can limit sharing with third parties.Non-Discrimination: No retaliation for exercising CCPA rights.To exercise CCPA rights, contact us via the support email.
6. Rules for the protection of minors' personal information
We place a high priority on protecting the privacy of minors, particularly those under 18 years old (or the legal age in their jurisdiction). We strictly adhere to relevant laws and regulations, such as COPPA (Children's Online Privacy Protection Act) and GDPR-K (EU General Data Protection Regulation-Children's Section), and take the following measures to protect children's personal information:
As parents or legal guardians, you are responsible for supervising and managing your child's use of [Floppy]. If a minor provides false information and claims to have reached the legal age, you will be fully responsible for any consequences arising from such false statements. We strongly recommend that parents and guardians educate their children about the importance of online safety and monitor their activities to ensure compliance with our policies and applicable laws.
This policy applies to all children under the age of 13, regardless of region or country (hereinafter referred to as "children").
7.1 We Do Not Intentionally Collect Personal Information from Children
AirChat Pro (hereinafter referred to as "this App") is a social application designed for adults. We do not intentionally collect, use, or disclose personal information from children under the age of 13.
If we unintentionally collect a child's personal information, we will promptly take reasonable measures to delete it. If you are a parent or guardian and discover that your child has provided us with personal information, please contact us immediately using the method described in Section 3 of this policy, and we will promptly delete the relevant information.
7.2 How We Handle Discovered Children's Information
If we discover that we have collected a child's personal information without first obtaining verifiable parental consent, we will:
a. Immediately suspend the child's access to the App;
b. Delete the child's personal information from our records as soon as possible;
c. Take reasonable measures to ensure the information is not used or retained further.
7.3 Rights of Parents and Guardians
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the details below so we can assist in deleting the relevant information:
Email: [email protected]
In your request, please provide your child's username and your contact information (email address or phone number) so we can verify your identity and process your request promptly.
We strictly prohibit users under 18 from accessing our services, data collection, or marketing. To assist in safeguarding minors:
Report via the in-app "Feedback" option under "Settings."Contact us via the support email: [email protected] .
We do not knowingly collect, store, or process data from users under 18.
If a minor’s data is identified, we will:a. Immediately delete the data.b. Ban the associated account.c. Notify the user of account closure.d. Prevent re-registration attempts.
Report suspected underage users with evidence via email or in-app complaints. We will verify and respond within 72 hours.Parents/guardians discovering minor usage should contact us. We will verify and act within 24 hours, notifying the guardian via email. We support guardians in uninstalling the app.
You have multiple options to manage your personal information:
Access: Log in to view stored data (e.g., username, email, chat history).Correct: Update information in-app or submit a correction request via [[email protected]].Limitations: Some requests may be restricted for security or legal reasons.
Request deletion of account data, chat history, or payment info.Use the "Delete Account" feature in settings. Processing takes 7 business days.Some data may be retained temporarily for legal or fraud investigation purposes.
Location: Disable in device settings (may affect location-based features).Notifications: Manage in app or device settings.Microphone/Camera: Disable in device settings (may impact video calls).
Emails: Click "Unsubscribe" in marketing emails.App Notifications: Adjust preferences in settings.
Matching: Disable personalized recommendations in privacy settings.Analytics: Opt out of usage analysis.Third-Party Sharing: Manage data sharing preferences or contact support.
Requests are processed within 7 days, with email confirmation.Some data may require retention for legal reasons (explained via email).Contact support for privacy-related inquiries.
Updates occur only due to Google Play policies, legal changes, new features, or technical adjustments.Notifications are sent via in-app alerts, emails, or announcements.Continued use post-update implies acceptance. Otherwise, adjust settings, contact support, or uninstall the app.
AirChat Pro is committed to your privacy and security. For other queries, please review the User Agreement.